Changelog

We've updated our entire documentation — and it got a brand new site.

👉 New link: docs.nicochat.com/

What changed

• Reviewed and optimized content
• Now with an English and Spanish version of every page
• Light / dark mode

Guides, references and answers to build chatbots, flows and AI agents across 12+ conversation channels. 🚀

There's now a button to mute the incoming call ringtone in the WhatsApp call center.

Anyone working with a lot of incoming calls knows the drill: a ringtone going off nonstop gets in the way, especially in the middle of another conversation.

What changes

• One click mutes the ringtone, without stopping calls from coming in.
• Calls still show up normally on screen — only the sound goes away.
• Each agent decides for themselves; it doesn't affect the rest of the team.

Small detail, big relief day to day. 🔕

Smart Delay can now wait for the next business hours — whatever is configured in your workspace.

Why use it

• Automated messages won't land in the middle of the night.
• The flow resumes exactly when support opens.
• No more workarounds with hour and weekday conditions.

Available in the delay node of the flow builder. ✅

A new workspace add-on is available: Message Retention (3 years).

With it, your workspace's conversation history is kept for up to 3 years, instead of your plan's standard period.

Who it's for

• Operations that need to look up old conversations months later.
• Anyone with audit, compliance or contractual requirements over support records.
• Teams that use the history as evidence in customer disputes.

It's an on/off add-on per workspace — get it on the Add-ons page. ✅

You can now snooze a conversation in Live Chat instead of leaving it open and taking up space in the queue.

How it works

• Open the conversation and click Snooze conversation
• Pick 20 minutes, 1 hour, 3 hours or a specific time
• The conversation leaves the Open list and comes back on its own at the scheduled time

A cleaner queue, and nothing forgotten. ✅

You can now turn off the automatic assignment of a contact to the agent who replies.

Until now, when an agent replied to an unassigned conversation, it was automatically assigned to them. Handy most of the time — but not when a supervisor just wants to drop a quick answer, or when routing follows another rule.

What changes

• With the option off, replying to a conversation does not assign the contact to whoever replied.
• The conversation stays unassigned until someone actually takes it.

Set it up in the channel's Live Chat settings. ⚙️

Live Chat now shows a pause icon ⏸️ on conversations where the bot automation is paused.

Before, it was easy to miss that the bot was stopped for that contact — and the conversation sat there waiting for a reply that would never come automatically.

Why it matters

• You can see at a glance which conversations depend on a human.
• Fewer forgotten contacts with automation paused.

Nothing to configure: the icon shows up on its own. ✅

The contact profile panel in Live Chat now has an Attachments tab.

It gathers every file exchanged in that conversation — images, documents, audio and video — so you don't have to scroll the whole history looking for the receipt the customer sent last week.

Why it matters

• Find the file in seconds, not minutes of scrolling.
• A quick view of everything sent and received in that conversation.

Open a conversation and check the contact sidebar. 📎

Advanced CRM Tickets just got two new custom field types:

• 📅 Date and Time — for service deadlines, follow-up dates, scheduled visits, due dates.
• ☑️ Multiple Select — to pick more than one option in the same field, such as products of interest, ticket reasons or contracted services.

Why it matters

• Less free text and more structured data, the kind you can actually filter on later.
• A ticket can finally represent cases with several options at once.

Set it up in your Tickets pipeline fields. ✅

You can now set which flows human agents are allowed to send from Live Chat. 🎯

Before, every flow in the channel showed up in the agent's list. Now you decide what appears.

Why use it

• Prevents accidental sending of internal or test flows.
• Keeps the agent's list short and to the point, with only what they actually use.
• More control over the experience your customer receives.

Set it up in the channel's flows area. ✅

⚠️ You must reconnect Facebook Ads to unlock this feature.

Messenger now supports Marketing Messages — Meta's format for reaching back out to people who already talked to your page, even outside the standard response window.

Why it matters

• Re-engage older Messenger contacts with an offer, an update or a reminder.
• Promotional messaging within Meta's rules, no workarounds.

How to enable it

Go to integrations and reconnect your Facebook Ads account — without that reconnection the new permissions aren't granted and the feature won't show up.

Enjoy! 🚀

Smart Delay now has a random minute offset field.

Instead of everyone getting the message at the exact same instant, each contact receives it within a random window around the scheduled time.

Why use it

• More natural behavior, less of a bulk-blast robot feel.
• Spreads out the volume of messages instead of concentrating it in one minute.
• Fewer work spikes landing in the support queue all at once.

Set it up in the delay node of the flow builder. ✅

The JavaScript function now ships with the jsonwebtoken library available.

You can generate and validate JWTs right inside the flow, with no middleman server just to sign a token.

Where this saves the day

• Authenticating against APIs that require a signed JWT (many database, ERP and cloud service integrations).
• Creating signed links with an expiry for your customer.
• Verifying incoming tokens before trusting what came from outside.

Just use the library inside the JavaScript function node. 👨‍💻

⚠️ Available for Brazil only.

You can now use Order Details and Order Status straight from the Send Message node in the flow builder! 🛒

What you can do

• Order Details: send the order summary with items, prices and total, ready for payment on WhatsApp — automatically from the flow.
• Order Status: update your customer on the order progress (processing, shipped, delivered, etc.) with no manual work.

Where to find it

In the flow builder, inside the Send Message node, pick the Order Details or Order Status type.

Automate your sales funnel end to end! 🚀

⚠️ Available for Brazil only.

A new Official WhatsApp Template type is here: Order Details.

Use it to send your customer a message with the full order summary — items, prices and total — ready for payment right inside WhatsApp.

Why use it

• A buying experience without leaving the conversation.
• Order and payment organized in one place.
• Perfect for checkout, purchase confirmation and billing.

Create yours in the WhatsApp Templates area.

💰 NEW: Request payments directly via WhatsApp QR Code (NicoZap)

NicoZap now lets you send native WhatsApp payment requests, with the "Review and pay" button, providing a much more convenient experience for your customers.

How it works

Just enter the charge amount and NicoZap sends an interactive message directly on WhatsApp. The customer can review the details and choose the available payment method.

You can combine several payment methods in a single request:

• ✅ PIX (static or dynamic)
• ✅ Boleto
• ✅ Payment link
• ✅ Credit card (via approved link)

You can also attach a document, such as a boleto or an invoice in PDF.

What can be customized

The request lets you configure several fields, such as:

• Title
• Main message
• Footer
• Product or service name
• Invoice number
• Charge amount
• PIX key
• Recipient name
• Payment link
• Document (PDF)
• Boleto barcode line

Usage example

Imagine you need to charge a R$ 197.00 subscription.

Just enter:

• Amount: R$ 197.00
• Item: Business Plan
• Invoice: FAT-2026-001
• PIX key
• (Optional) Payment link
• (Optional) Boleto in PDF

The customer will receive an interactive message on WhatsApp with the "Review and pay" button, and can complete the payment without copying messages or searching for links.

Feature available through the NicoZap MiniApp!

We've redesigned the What's New tab in your panel so you don't miss anything.

What changes

• Highlight of the most important update at the top
• Tags and filters by type and area to find things fast
• Unread indicator and read marking
• Videos open right here in the update

Now it's much easier to keep up with everything we launch! 🚀

New Bulk Broadcast add-on 🚀

Send WhatsApp campaigns above the natural limit of 200/min, with everything managed as a single campaign (one name, one status, one cancel).

New limits (BETA)

• From 200 to 1,000 or 2,000 broadcasts per minute.
• Tier 2 included in the Enterprise Plan.

⚠️ Feature in BETA — your feedback is very welcome!

Learn more about WhatsApp Calls by Clicking Here!

New Calls Limit add-on for WhatsApp Official API and Facebook Messenger channels.

What changes

• The included limit goes from 50 to 500 calls with 1 add-on.
• Available only for workspaces with an active Official WhatsApp Cloud or Messenger channel.

Ideal for those who use calls in support and need more volume.

Add-ons can now be purchased in annual mode, following your subscription cycle.

Benefit

• Align add-on billing with your annual plan.
• Fewer one-off invoices and more budget predictability.

Prepayment has arrived on NicoChat 💳

Add balance in advance to automatically settle your upcoming invoices. Ideal for those who want to pay with Pix or cryptocurrencies.

How it works

• The amount you add stays as account balance.
• With each new invoice (plan and add-ons), the system deducts from the balance automatically.
• The deduction is applied to the net amount (after discounts and coupons).

Go to Your Plan > Prepaid and choose the amount you want to add.

In the Template Auto Update section, you can now use versioning and keep multiple versions of the same template.

How it helps

• Roll back to a previous version whenever you need to.
• Update templates safely, keeping a history of changes.

The API's Get Subscribers endpoint now accepts a filter by saved segments.

Benefit

Fetch contacts by segment directly through the API, making it easier to build reports and integrations that work with specific audiences.

We've created a new Template Library for you 🎉

What's better

• Organization by channel and categories.
• Better filters to find what you need.

Whenever you need a ready-made template to get started faster, just open the library. Enjoy!

You can now add a footer text displayed below the input field in the WebChat widget.

How to use it

• Important notices, a policy link or an institutional message that's always visible.
• Build visitor trust without taking up space in the conversation.

NicoZap can now be purchased and managed per workspace.

Why it helps

• Each workspace has its own instance limits.
• Ideal for those managing multiple workspaces (agencies and partners) who want to keep each client's resources separate.

We've launched support for Messenger Utility Messages! These are utility (transactional) messages for Messenger — such as confirmations, order updates and reminders.

⚠️ Action required to enable

You need to reconnect your Facebook page, because the feature requires a new permission that isn't included in existing connections:

• Go to the Messenger channel settings.
• Disconnect your Facebook page.
• Reconnect, accepting the requested permissions.

That's it! ✅ Your Utility Messages can now be sent.

New API endpoints to manage Agent Groups: list, view, create, update and delete.

Benefit

Automate your support team's organization directly through the API, integrating with your own management systems.

New API endpoints to send WhatsApp templates in bulk, filtering by tags or by a list of user IDs.

Who it helps

• Integrations and custom systems that fire campaigns without using the panel.
• Programmatic segmentation: send to exactly the audience you want.

We've launched the Chat Tools Hub 🧰

A hub of utilities to supercharge your support, accessible directly from NicoChat. New tools will be added to the hub over time — stay tuned!

We've improved the subscription management system directly in the portal.

Features

• See your current plan and what's included.
• Upgrade or downgrade whenever you need to.
• Access your billing history and payment details.

Full control of your account, without relying on support.

New trigger in the WebChat widget: User Ended the Web Chat.

What it's for

• Fire automations when the visitor ends the conversation: send a satisfaction survey, log the interaction, apply a tag, etc.
• Capture the end of the user's journey in your site's chat.

New Add-ons page: purchase and manage your add-ons directly in the portal.

What you control

• Channels, collaborators, calls and other add-ons.
• Adjust quantities with the price calculated before you confirm.
• Track usage vs. limit for each item.

More transparency and autonomy to scale as you need.

You can now set a Default AI Provider in the AI Hub settings, used automatically by Intent Recognition and AI Tasks.

Why it helps

• Configure it once and all these features start using the same provider.
• Less repetition and less chance of forgetting to choose the model on each use.

We've added the option to use Groq (whisper-large-v3-turbo) for audio transcription in Live Chat.

Benefits

• Much faster transcriptions of received audio.
• Read in an instant what the customer sent, without having to listen.

Configure it in Live Chat Settings.

Agents can now select and send up to 5 images or files at once in Live Chat.

How it helps day to day

• Fewer clicks: send a set of photos or documents in a single action.
• Faster support for catalogs, receipts, and supporting materials.

We've strengthened your account's security: when enabling two-factor authentication (2FA), you are now required to confirm a verification code before finishing.

Why it matters

• Ensures that 2FA was set up correctly in your authenticator app.
• Avoids the risk of getting locked out of your account due to a misconfiguration.

The NicoZap Manager is here: create, connect and manage your WhatsApp QR Code instances directly from the panel.

What you can do

• Create and connect instances via QR Code.
• Track status (connected/disconnected) and limits.
• Manage everything without leaving NicoChat.

A simple, integrated alternative for your WhatsApp QR Code.

The default Claude (Anthropic) model has been updated to claude-haiku-4-5.

What changes for you

• Faster and more cost-effective AI interactions, while maintaining great quality.
• Applied by default in new uses; you can choose another model whenever you want.

The default xAI model has been updated from grok-2 to grok-4-1-fast-non-reasoning.

What changes for you

• Faster responses with more up-to-date knowledge in agents that use xAI.
• No action needed: new flows already use the new model (you can switch manually if you want).

New API endpoints to list your AI Agents and update each agent's provider and model programmatically.

Who it helps

• Technical teams that want to automate model switching (OpenAI, Claude, etc.) without entering the panel.
• Integrations that need to query which agents exist in the workspace.

We've enabled Sign in with Google on NicoChat! 🟢

Benefits

• Sign in with one click, no need to remember a password.
• More security, using Google's authentication.

Available on the login screen.

For Chat Button widgets, you can now use the Widget Code directly in the install script URL.

Why it helps

• Simpler installation, with fewer steps to add the chat to your site.
• Makes it easier to manage multiple widgets with the same script.

A new guided assistant to connect your channels step by step.

Supported channels

WhatsApp (Official and QR Code), Instagram, Facebook Messenger, Telegram and more.

Why it helps

• No hassle: the assistant walks you through the connection without needing a tutorial.
• Fewer configuration errors when plugging in a new channel.

NicoChat is now also available in Russian 🇷🇺.

You can change the interface language at any time in Account Settings — this way, each team member works in the language they feel most comfortable with. Another step in the platform's international expansion.

Introducing the new NicoChat dashboard 🎉

What you'll find

• Real-time metrics: total contacts, new contacts, active contacts and messages sent.
• Activity summary for the period and alerts when a limit is getting close.
• A view of your plan and usage at a glance.

Everything in one place to keep track of your support health.

Now Admins and Members can also access NicoZap, with more transparency, without losing control of the workspace.

👑 Workspace owner

The owner still has full access to NicoZap:

• ✅ Create, edit, and delete instances across all of their workspaces
• ✅ Purchase new instances
• ✅ View and manage instance limits

🔒 Important
Instance limits always belong to the workspace owner.
Each workspace uses exclusively the limits purchased by its own owner.

🛠️ Admins

Admins can now:

• ✅ View the available limits for the current workspace, purchased by the workspace owner
• ✅ Create, edit, and delete instances only for the current workspace
• ❌ View instances from the owner's other workspaces
• ❌ Purchase new instances or change limits

📌 Even if the Admin owns other workspaces, the limits and instances of those workspaces are not displayed and do not apply to the workspace where they act as Admin.

Whenever an action requires the owner's permission, the system will show a notice indicating that management is exclusive to the workspace owner.

👤 Members

Members can now:

• ✅ View the NicoZap instances for the current workspace
• ✅ Connect an instance only if it is disconnected
• ❌ Create, edit, or delete instances
• ❌ Interact with the instance once it is already connected, with access restricted to viewing only

Now available in NicoApps

Now available in NicoApps

See details on how to integrate here: nicochat.atlassian.net/wiki/spaces/NicoChat/pages/358973459/HeroSpark

Over the past two days, some users experienced intermittent slowness on the servers, generally between 2:00 PM and 4:00 PM, causing 500 errors, slow flow loading, or delays in chat messages.

Our team worked tirelessly to resolve the issue and has now identified the root cause.

Today, we deployed critical fixes and will continue monitoring closely to ensure stability.

To prevent recurrences, we are adjusting the Smart Delay limits:

Changes effective August 20:

Reduced Limits:
• Maximum Smart Delays per contact (24h) reduced from 100 → 20.

New Exemption:
• Delays under 10 seconds will no longer count toward the limit.
(Note: These smart delays of up to 9 seconds will no longer reset the timeout)

Action Required:

Review the flows that use Smart Delays before August 20. Make sure there are fewer than 20 Smart Delay actions per user within 24 hours.
Reduce usage when possible or purchase add-ons for higher limits.

In the meantime, we reduced the cost of the maximum wait time add-on from R$ 210 to R$ 140 to ease the transition, if needed. (Starting on the 20th)

We apologize for any disruption and thank you for your patience. For other questions, send them on our Discord server.

Best regards,
The NicoChat Team

With the integration active, you'll have access to the following features:

• Case Registration
• Contact Registration
• Case Search
• Contact Search

Now available in the NicoApps tab

Now available in the NicoApps tab

🧰 New Feature in NicoChat: Error Log Export

Another important improvement has arrived for managers and developers who use NicoChat! You can now export up to 10,000 error records directly to a CSV file with just one click. 🔽📁

How to use:

• Go to the side menu Tools > Error Logs.
• Apply the desired filters (optional).
• Click the Export button in the top-right corner of the screen.
• Done! A CSV file will be generated with the latest 10,000 records.

💡 This feature is essential for anyone who needs auditing, traceability, or integration with external tools.

🔔 New Feature in NicoChat: Choose the LiveChat Sound!

You can now personalize your NicoChat experience even further! 🎧

The new "LiveChat Sound" option lets you choose the sound that will play whenever a new message arrives in your live support. This gives you more control and lets you adapt the audio alert to your operation's environment.

How to access:

• Click your name in the top-right corner of the screen.
• Go to Account Settings.
• In the Contact Information section, find the new LiveChat Sound option.
• Select from the available sounds.

💡 Ideal for teams that need a louder, more discreet, or customized sound for support.

We've updated our list of IPs. If you need to authorize our IPs in any database, please check the new list by clicking "See More".

New CRM integrated with NicoChat. Already available in the NicoApps tab

New CRM integrated with NicoChat. Already available in the NicoApps tab

We've implemented a new tracking system using TinTim so you can track the sources of your WhatsApp conversations. Already available in NicoApps

New integration already available in the NicoApps tab

You can now send up to 200 broadcasts per minute, doubling the previous capacity.

• More efficiency in mass-sending campaigns.
• Reduced total time for large volumes.
• Valid for all channels with rate control.
• Optimized backend to support the increase without performance loss.
• Faster deliveries and an improved user experience.

📢 Your broadcasts are now sent at twice the speed in NicoChat!

The OpenAI image generation action has been updated to support the new gpt-image-1 model, which delivers higher-quality results with richer detail.

• New field to select the desired model, maintaining compatibility with previous models.
• Improved interface with explanatory tooltips about gpt-image-1's features.
• Faster image generation with optimizations in request processing.

🖼️ Create even more creative and detailed images using OpenAI's new model directly in NicoChat.

ElevenLabs is now integrated with NicoChat, offering advanced text-to-voice and voice-to-text conversion features.

• Realistic AI voice generation from text (Text to Speech).
• Speech recognition for voice input (Speech to Text).
• Endpoints available to: list models and voices, get voice details and settings, and update those settings.
• New action menu with organized categories:

• Text to Speech (CREATE)
• Speech to Text (CREATE)
• List models (READ)
• List voices (SEARCH)
• Get voice and settings (READ)
• Update voice settings (UPDATE)

🎙️ Use the power of AI voice from ElevenLabs directly in your automation flows with NicoChat.

You can now connect an existing WhatsApp Business App account directly to the Cloud API, without needing to create a new WABA.

• The registration flow has been updated to allow linking existing numbers and business profiles.
• Simplified migration process for those moving from the WhatsApp Business App and adopting the Cloud API.
• Improvements to the user experience with clearer instructions and automatic validations during linking.
• Faster, safer, and hassle-free integration for businesses already using WhatsApp Business.

🔗 The transition to the Cloud API just got much easier with NicoChat.

New Tools for OpenAI's new system:

Reply to Function Call (Response)

Registers the function response and gets the AI message for Response
read

Handle Response Output

Processes the output to isolate the response and the functions

You can now name, activate, and deactivate message templates for manual sending in LiveChat. See the image below:

You can now control exactly who has access to the system message in the permissions tab

New Feature: Redirect the Flow When Stopping the AI Agent Inside a Function

You can now define a specific path for the flow to follow when the AI Agent is stopped inside an AI Function. This update offers more intelligence and control over the chatbot's behavior, allowing you to create even more strategic and personalized flows.

How it works:

• Inside the AI Function, you can insert the "Stop AI Agent" action.
• Then, in the configuration panel, you define:
• Which function is using the agent stop;
• What the next step should be for the flow if the agent is stopped in that function.

Explanation

What is this used for in practice?

This feature is extremely useful in many scenarios. Here are a few examples:

✅ Trigger another Agent

When the AI Agent is stopped inside a function, you can redirect the flow to activate another specialized agent.
Example: The main agent identifies a technical question → stops the current agent → and redirects to a technical agent.

✅ Send Pre-Defined Questions

You can interrupt the AI Agent and continue the flow with a sequence of specific messages or questions.
Example: After a context analysis, the agent is stopped and the flow continues with a series of questions for lead qualification.

✅ Redirect to a Human Agent

If the agent identifies that it cannot resolve the request, it can be stopped inside the function and the user is directed to a human agent.
Example: Detection of frustration, aggressive language, or repeated failures → the agent is stopped and human support is triggered.

✅ Run another automated flow

Ideal for when a decision made inside the function requires a new automation journey.
Example: Purchase profile analysis → agent stop → redirect to a personalized offers flow.

This new logic makes NicoChat even more powerful, allowing you to build conversational experiences with intelligent branching and full control over what happens after the AI Agent is stopped.

New Features in the AI Agent

Two new features have been added to the AI Agent configuration, offering more control and intelligence in how the agent interacts with the user, especially in cases of communication failure or image handling.

1. Default User Message

This feature defines a default message that will be automatically sent to the agent when there is an error receiving a message from the user. This ensures the AI Agent can continue the conversation even when there are failures in user input.

• Practical example: If a message is sent blank, corrupted, or incomplete, the agent will automatically receive the content configured in this option — by default, "hi".
• Customization: You can customize this message to something more appropriate for your flow, such as "hello" or "can you help me?", keeping the conversation fluid and natural.

2. Image Receiving Mode

This feature defines how the AI Agent should handle images sent by users, offering two options:

• Wait for the Next Message: The agent waits for the user to send a second message (usually text) after the image, in order to process it with more context.

• Process Immediately: The image is processed as soon as it is received, useful for cases where the visual content can be interpreted autonomously, such as reading documents, recognizing faces, objects, and more.

These improvements make the AI Agent even more robust and efficient, helping to avoid communication failures and improving the handling of multimodal messages.

Collaborators with the "Admin" permission level can now add other collaborators and remove collaborators with the "Member", "LiveChat Supervisor", and "LiveChat Agent" permission levels

Imagine giving your AI agent the ability to see a customer's stories? This is now possible with the brand-new Rapid API integration, already available in the miniapps tab

We're working hard to improve the platform's stability and reduce the brief instabilities some users have experienced for a few minutes throughout the week. Our focus has been on optimizing NicoChat's infrastructure to ensure an increasingly smooth and reliable experience.

To help handle the increase in usage, we've added 50 new servers over the past few days. These extra servers will help ease the load, especially during peak hours, while we continue with deeper improvements.

We're also starting a general overhaul of our database. This update will be carried out in stages over the next week, after final testing. Our goal is to ensure the system is more robust and ready for the growth of our user base.

In the meantime, to ensure platform stability for everyone, we'll need to apply some temporary adjustments to certain limits, which should not impact 95% of users:
• Temporary removal of the display of custom value changes in system messages (these changes will continue to work in triggers as usual);
• Maximum limit of 100 triggers per bot;
• Google Sheets request timeout reduced from 60 to 30 seconds;
• Broadcast sending temporarily limited to 100 users per minute.

We know these changes may be a constraint for a small portion of users, but they are necessary to keep the platform stable for everyone. We're closely monitoring the results of these measures and, as soon as possible — especially after the database maintenance — we intend to gradually restore these limits.

We thank everyone for their understanding and reaffirm our commitment to NicoChat's stability and quality. ❤️

For those who need to provide NicoChat IPs to authorize database access, the list has been updated:

See the new list here: nicochat.atlassian.net/wiki/spaces/NicoChat/pages/61472769/Lista+de+IP+NicoChat+para+Autoriza+o+White+List

New Condition Filters:

Last Interaction with the Bot (Minutes Ago)

Allows you to filter users based on the time elapsed since the last interaction with the bot.

Last Message (Minutes Ago)

Filters users based on the moment the last message was received in a conversation, regardless of whether it was sent by the bot or the user.

How It Works:

• These filters can be used in conditions when configuring automations, audience segmentation, and workflows.
• They help refine user targeting based on engagement activity.

Benefits:

✅ Allows you to trigger automations based on user inactivity.
✅ Helps segment users for re-engagement campaigns.
✅ Improves chatbot flow optimization by responding based on the user's recent activity.

Start using these filters today to enhance your automation logic and engagement strategy! 🚀

You can now reply to DeepSeek function calls with NicoTools

The option is already available in Actions > Integrations > NicoTools > NicoTools: Reply to Function Call (DeepSeek)

The update is automatic; no action is required.

📢 New Field in the Last Message of WhatsApp Cloud!
Now, NicoChat brings a new field to identify message details in the Last Message when using WhatsApp Cloud (Official API).

What's new?

🆕 "forwarded" Field

Identifies whether the received message was forwarded.

If the field equals 1, it means the message was forwarded.

This field helps bring more context to your automations and service flows, allowing for even more precise customizations! 🚀

The brand-new DeepSeek integration is now native and promises to be a major competitor to OpenAI.

To integrate, go to Integrations > Artificial Intelligence > DeepSeek and paste the API Key

Live Chat Updates:

• Now, status and assigned agent changes are updated automatically.
• Some behaviors related to system logs can be disabled through the system message settings.
• An option that makes conversation status changes no longer cause the chat to disappear, resolving part of the reported issue.

Fixes:

• An issue related to uploading video files has been fixed.
• Notification sounds have been adjusted: notifications are only enabled for messages assigned to the current agent and unassigned messages; notifications for messages assigned to other agents no longer play.

Look up complete public data on individuals and companies with the new API Brasil integration!

Now available in NicoApps

📊 New Improvement in the NicoChat Webhooks Panel! 🚀

Now it's even easier to track the usage of your webhooks in NicoChat! 🎉

What's new?

• 🔍 Used Limit View:

You can track, directly in the Webhooks tab, the number of requests used compared to the available daily limit.

How Does It Work?

In the Webhooks tab, you'll see the following information:
➡️ Current Usage / Daily Limit (e.g., 167/500).
This lets you know exactly how much you can still use in the next 24 hours.

Now it's even easier to communicate with your customers and users and run tests with WebChat!

What can you do with this new feature?

• 🎧 Allow sending audio messages directly in the chat, offering more comfort and convenience for your users.
• 🗣️ Send audios in the test pop-up of your flows.

How to enable it?

• Go to the "*WebChat*" tab on the left of your OmniChannel
• Click "*Settings*".
• Go to the "*Features*" tab.
• Enable the "*Allow Sending Audio*" option.
• Click Apply Changes, and you're done! 🎉

See the image below:

Integration with Zoho Bigin, an intuitive and easy-to-use CRM for managing your deals efficiently.

Now available in NicoApps

Did you know you can change the colors of action blocks? See how to do it below:

A new Brazilian Artificial Intelligence integration for you to try out!

New IPs have been added to the NicoChat White List

This is only for those who need to allow IPs for NicoChat requests, such as in Databases.

Click See More to view the new IPs

We've introduced new filtering options in live chat to enhance message management and improve workflow efficiency.

New Filtering Options:

Message Type
Allows you to filter messages based on type, including:

• Image
• Video
• Email
• Audio
• File
• Text

Sent By
Allows you to filter messages based on the sender:

• User
• Agent
• Bot (Channel)

Benefits:

• Easily locate specific message types within a conversation.
• Focus on messages from a specific source (for example, user-generated or bot responses).
• Optimize live chat management for more efficient customer support.

This update ensures that you can manage live chat interactions quickly and effectively. 🚀

The v6.0 version of WhatsApp Flow introduces significant improvements, including support for initial values, visible fields, and the ability to open URLs in opt-in steps and embedded links.

Key Updates:

• Initial Values: You can now set default values for input fields, making it easier to pre-fill essential information.

• Visible Fields: Implementation of conditional logic to show or hide fields based on specific criteria, providing a more personalized user experience.

• Support for Opening URLs in Opt-in and Embedded Links: Enables links that can be opened directly during the opt-in step or as part of embedded links, allowing interaction with external websites or access to additional information without leaving the chat.

How to Use:

• Update to v6.0: Make sure your platform is configured for the latest version of WhatsApp Flow.

• Configuring Initial Values and Visible Fields:
• In the flow builder, select the desired field.
• Set the Initial Value by entering the default data in the appropriate field.
• Configure Visibility using logical conditions to determine when the field will be displayed to the user.

• Configuring URLs in Opt-in and Embedded Links:
• In the opt-in step or when adding embedded links, enter the desired link in URL format.
• Determine whether the link will open in an external browser or be embedded in the chat.

Benefits:

• Enhanced Personalization: Dynamic fields and initial values allow flows that are more tailored to users' needs.

• Enriched User Experience: The ability to open URLs directly in the chat makes it easier to access additional information without interruptions.

• Simplified Integration: Embedded links and opt-in with URL support improve interaction with external pages, boosting lead capture or directing users to specific content.

These updates make flows more interactive, flexible, and aligned with users' needs, providing a more effective and engaging communication experience.

You can now edit the screens of your published WhatsApp flows directly in the dashboard.

How to Use:

• Navigate to the desired WhatsApp flow.
• Use the new "Edit Screens" option to make updates to the flow screens quickly and easily.

No need to unpublish or interrupt live flows!

This feature streamlines updates and keeps your flows agile for real-time improvements. 🚀

We've added triggers for Facebook Reactions, Instagram Reactions, and WhatsApp Reactions to your automation toolkit!

Key Highlights:

• Trigger Actions: Automatically respond or perform specific actions when users react to your Facebook posts, Instagram posts, or WhatsApp messages.
• Support for All Reactions: Includes all reaction types, such as Like, Love, Haha, Wow, Sad, and Angry.

Use Cases:

• Engagement Monitoring: Track user reactions to measure the effectiveness of your posts or messages.
• Personalized Follow-ups: Send personalized messages or offers based on user reactions.

This feature lets you engage with your audience in real time and strengthen your social media strategy! 🎉

We've introduced the ability to use the Facebook "Like" reaction as a trigger condition in the keyword matching feature.
Facebook Like Location

Key Highlights:

• Specific Trigger Actions: Now you can configure actions or response flows that are activated when a user reacts with the "Like" emoji.
• Smooth Integration: Works seamlessly alongside existing keyword matching rules.
• Increased User Engagement: Provides a more intuitive and expressive way for users to interact with automated flows.

How to Use:

• Go to Keyword Settings.
• In the condition dropdown, select "If the message is a Like 👍".
• Configure the response or trigger a subflow.

Feature Location

This new addition offers more interactive and flexible automation options for Facebook interactions. 🚀

📞 Default Brazilian Country Code (+55) in NicoChat

Now, when you create a new contact in NicoChat, the default country code will be automatically set to Brazilian (+55). 🇧🇷

This update was made to further speed up agents' daily work, making it easier to register domestic contacts. If needed, the country code can still be changed manually to other countries.

More convenience for you! 🚀

🕒 Default Timezone for New Workspaces

Now, all new workspaces created in NicoChat will have their default timezone set to Brasília (UTC-3). 🌎

Changing the Timezone

If needed, you can adjust the timezone by accessing the "Workspace Settings" tab.

Another improvement to make your routine easier! 🚀

📢 New Trigger: Instagram Ad Message

Now, NicoChat features the "Instagram Ad Message" trigger, which lets you start a specific automation whenever messages originate from clicks on Instagram ads. 🎯

Trigger Benefits

• Simplified Support: Start automations quickly and efficiently.
• Easier Data Capture: Ensure information is recorded from the very first contact.
• Fast and Personalized Responses: Provide an optimized experience for users right after they interact with the ad.

This feature helps turn clicks into conversions in a practical and smart way. 🚀

⚙️ Error Logs as System Messages in LiveChat

Now, Error Logs will be displayed directly as System Messages in LiveChat, making it more convenient and faster to view potential failures. 🚀

Benefits of the Update

• Immediate Visibility: Identify errors in real time without needing to access specific areas of the platform.
• Easier Debugging: Clear messages to simplify troubleshooting.
• Quick Action: Helps the team react more quickly and efficiently.

This improvement was designed to optimize error tracking and make the debugging process more intuitive! 💡

🕒 New Date and Time Conditions in NicoChat

We've enhanced the condition options with two new features:

• "After x days ago"
• "Before x days ago"

What's changing?

These new options offer more flexibility when creating time-based conditions, letting you filter users or records with greater precision.

Benefits

• Targeted Analysis: Ideal for segmenting recent or past activity efficiently.
• Custom Intervals: Makes it easier to track specific actions or extract data over defined periods.

This update is perfect for anyone who needs precise conditions for targeted follow-ups or detailed data analysis. 🚀

⏳ Smart Delay Management in NicoChat

Now, you can manage all active smart delays longer than 1 minute directly on the platform. 🛠️

What can you do?

• View Active Delays: Get full control over the smart delays in progress.
• Cancel Smart Delays: Stop active contact delays quickly and easily.

This feature brings more flexibility and control over automations, allowing real-time adjustments to improve the support flow. 🚀

You can now check exchange rates for the US Dollar and other currencies, the Selic rate, the credit rate, and the IPCA, all without needing any credentials, using the new Central Bank of Brazil app.

Now, when you click your channel's name, it will open the Subflows instead of returning to the main menu.

• Fixed an issue with audio not playing on WhatsApp channels
• Added logs to monitor app issues

Now available on the App Store

Dear Customers,
We'd like to inform you about an update to credit pricing on our platform. Starting December 1, 2024, the cost per credit will be adjusted from R$6 to R$7.

This change is necessary due to a number of economic factors, such as dollar volatility, inflation, and rising operational costs. We're always striving to offer the best possible service, and this change will allow us to continue investing in improvements, innovation, and the quality of support you deserve.

We understand the importance of being transparent in this process, so we're offering a special opportunity: you can purchase credits in advance at the old prices until November 30, 2024, even if you intend to use them in the future. This is your chance to lock in the current price and save. It's worth noting that if you already have credits, they will remain valid.

You can see the price change for each credit package in the table below. We'd like to reiterate that, until November 30, 2024, you can still purchase your credits at the old prices.

Thank you for your understanding and trust. We remain committed to providing an ever-better service for you!

You can now send audio directly through the question block, enabling a new, more dynamic and versatile way to interact. This feature is available for both WhatsApp Cloud and WhatsApp QR Code integrations.

How It Works:

• Just provide the link to an audio file compatible with the supported formats (AAC, AMR, MP3, MP4 Audio, OGG).
• The link must be sent using the https protocol, and the audio must be in one of the accepted formats (extensions: .aac, .amr, .mp3, .m4a, .ogg).
• The audio message will be processed directly and converted into a question, allowing the system to respond based on the content of the audio.

In the question block, instead of entering a question in text format, you can simply provide the link to an audio file. The system will send the audio as a question to the recipient, allowing greater flexibility in communication, especially in scenarios where audio is more efficient than text.

Now, when the user replies to a message, the "Last Message" field includes an object called "replied_to", which stores detailed information about the original message, allowing you to track the context of the reply. This object contains:

• mid: The unique identifier of the replied-to message.
• type: The type of the original message (for example, text, image, etc.).
• time: The timestamp of the original message, in Unix format.
• text: The content of the original message, if any.
• url: The link associated with the original message, if any.

Imagine you're developing an application that communicates with an AI. Now, when replying to a message, you also send the details of the original message. If the AI asks "What's your question?" and the reply is "This one!", flagging the message it has a question about, the AI will know the context of the user's question. It can use this information to understand the context and formulate a more appropriate and coherent response.

With this feature, the AI can capture the tone of the conversation, interpreting the exchanges between users more accurately and responding in a more natural and contextualized way.

We've introduced a new Share Code feature for Pipelines, allowing users to share pipelines across multiple workspaces.

By generating a unique share code, users can easily create new lists in other workspaces, facilitating collaboration and ensuring consistent list management across different teams or projects.

This feature increases flexibility and coordination in managing tickets across multiple environments.

We've added the Pipeline Code, Field Code, and Option Code fields to ticket lists.

This update establishes a solid foundation for using ticket/action APIs within the flow builder.

Since the codes are unique, users can now easily integrate ticketing systems into their chatbot templates for analytics, tracking, and ticket support.

These unique codes provide greater flexibility and automation, enhancing the workflow capabilities within bots.

A new option has been added to the dropdown menu when viewing Contact profiles: Merge Contacts.

This feature allows agents to manually merge Contact profiles, consolidating data from multiple profiles into one for more streamlined management and efficient handling of bot interactions.

All relevant data from the Secondary Contact will be transferred to the Primary Contact, with options to keep or delete the Secondary Contact after the merge.

You can now set default values for WhatsApp message templates, making it faster and easier to send template messages. This update streamlines the message-sending process by automatically filling in predefined fields.

Previously, only the system's default fields could be exported. Now, you can export bot users along with Custom User Fields, excluding JSON-type fields. This gives you greater flexibility and control over the data you can export.

The Pipeline add-on now includes a Chart View option! You can group tickets by status and view them in a chart layout, making it easier to track progress and manage your workflows more effectively. Customize the filters to focus on the exact data you need.

We've improved the reports with detailed insights, including conversation status, unassigned conversations, users who unsubscribed, opt-in preferences (SMS or email), and a breakdown of KPIs by source category. Also, make sure that "Conversation Mode" in the workspace settings is enabled to fully take advantage of these updates.

You can now edit WhatsApp message templates directly within NicoChat! Previously, you could create and sync templates, and with this update, you now have the flexibility to make changes to existing templates as well, increasing your control and customization.

The OpenAI Thread ID is now editable. This means you can import and export threads between contacts and flows, as well as manage multiple threads in a single contact.

You can now control the display of contact fields with:

• Default
• Highlight (the former PIN or FIX)
• Hide (won't appear to human agents)

You can now tag flows for better organization!

You can now set a keyword that resumes the automation

You can now upload files in Ticket comments in the Pipeline

You can now export the ticket list as a CSV file.

You can now add the agent's signature in WebChat
We also added the option to hide Agents' phone numbers

App for automatically creating videos

New tools for Customers, Payment Links, and Webhooks using Stripe

You can find the "S" and "B" prefixes before the variables inside your flow. Variables without a prefix are contact fields.

Digital Manager Guru is the most flexible online sales platform for building payment checkouts, integrating tools, and managing your business all in one place.

Now integrated into NicoChat

This option is available only in "LiveChat" in the top navigation bar. Only for Collaborators with the "Agent" role

----------- 3.1 -----------
NicoTools 3.1 updates:

• Easier tool to generate Function Call responses for assistants: NicoTools now includes an improved tool that simplifies creating Function Call responses for virtual assistants, making the process more intuitive and efficient.
• Tool to remove MarkDown from text and format it for WhatsApp: A new feature was added to make it easy to strip MarkDown from text and automatically format it for sending on WhatsApp, ensuring the formatting is compatible with the platform.

----------- 3.0 -----------

New Features

1. AI-Powered Gender Identifier

• Uses OpenAI to identify the contact's gender.
• Lets you provide the contact's name or uses the system's FirstName.
• The name origin defaults to Brazilian, but can be changed.
• Returns male or female, or an error in case of uncertainty.
• Option to automatically update the contact's gender in NicoChat.

2. Updated Default AI Model

• All AI functions now use the GPT-4O Mini model by default.
• You can edit the model to any other you prefer.

3. Unified CPF/CNPJ Validation

• New unified function to check whether a CPF or CNPJ is valid.
• Returns an error if invalid and lets you get the CPF/CNPJ as digits only, formatted, and the document type.

4. Double Enter in Text Splitting :arrow_double_down:

• Option to split text only on a double enter (no other splitting will be done).

Improvements

1. Profile Picture Identification System

• Now returns an error if it can't find the profile picture on WhatsApp and email.
• Improvements to updating profile pictures in NicoChat, returning an error if the picture is empty.

2. Contact Updates and Flow Triggering in NicoChat

• Options to edit and fetch contacts now allow updating first and last name.
• The subflow and mainflow trigger now allows creating and updating contacts with first name, last name, and a field of your choice.

3. History retrieval actions now include start and end date time options

Example: If you set a start date and time and an end date and time, it will only fetch the history for that period. If you set only a start date and time, it will fetch from that DateTime until now. If only an end, it will fetch from the beginning of the conversation up to that DateTime.

3.1 Return of the history query time for use in subsequent queries.

Example: In the action to get the set of the user's last messages (multi-input), you can now choose how to pull those multiple inputs, either from the bot's last interaction or within the start and end date time range. This allows, for example, retrieving all messages sent by the user, even if they sent a message in the middle of the bot's interaction.

Bug Fixes

1. Editing Fields in NicoChat

• Fixed the error when selecting the user field to update in the edit contact action.
• Fixed the error when updating a contact field that was a JSON object.

Deprecations

1. CNPJ Validation

• The "check if CNPJ is valid" action was deprecated, since the new unified function now validates both CPF and CNPJ.

2. Get Next Business Hour

• The "get next business hour" action was deprecated in favor of smart delay, which lets you set an allowed window for sending messages more easily.

The update will be available by tomorrow. No reinstall required.
These are the main NicoTools 3.0 updates. We hope you enjoy the improvements and we look forward to your feedback!

The "WhatsApp Limited Time Offer Template" feature lets businesses create WhatsApp messages focused on limited-time offers. These templates are designed to create a sense of urgency, encouraging customers to act quickly to take advantage of the offer. They can include elements such as expiration dates and countdown timers that highlight the temporary nature of the offer.

These templates are particularly useful in marketing campaigns where it's essential to emphasize urgency, such as end-of-month sales, holiday promotions, or clearance events. They are also highly customizable, allowing the insertion of dynamic variables, such as the customer's name or the discount percentage, to increase campaign effectiveness

Now all URLs in live LiveChat are clickable.

You can now see more details about sequence messages, including how many users completed the sequence and how many are still in it.

If you have many triggers, you can now filter them by trigger status (active or inactive) and also by the different types of triggers used. Check out the screenshot to find the new settings in the trigger.

With this update, if you enable system debug messages, you can choose to hide those messages from live chat agents and supervisors, keeping the chat window clean and simple.

You can now create image and text posts directly on your Facebook pages. You'll find this update in the flow builder, under Action -> Advanced Action -> Facebook API.

This feature adds an option in the Email block that lets you automatically ignore the unsubscribe text, providing more flexibility when sending emails where this removal is needed.

You may notice a subtle difference in the wording throughout NicoChat. Capital letters in the right places, simpler and shorter texts, changes to some terminology...

All to make your experience better and better!

I hope you like it

• Text Splitting System: We refined the text-splitting feature, ensuring that abbreviations like "Dr." are not improperly separated.

• Text Splitting System (Lists): We fixed the system to prevent incorrect splitting of lists.

• Multiple Message Processing: We adjusted processing so that image captions are correctly associated with their respective images.

• VISION Timeout Handling: We implemented a fix to prevent the entire request from hanging in case of a VISION timeout.

• Business Hours Tool: We added a new tool that lets you get the next business hours quickly and efficiently.

🚀*NicoChat Brand Customization*🚀
We have some amazing news coming to NicoChat: soon, you'll be able to use your own domain and put your logo in our system! 🎉

This feature should launch in a few weeks, so:
Be an Early Adopter! 🌟

What you'll be able to customize

• Custom Domain: Your customers access through your domain.
• Custom Logo: Your logo in place of the NicoChat logo.

Some important points:

• If you need to change the domain and logo, it must be done through NicoChat support
• You'll access it on your domain and be able to access any NicoChat account, but it will keep your logo and your domain.
• There are no changes to plan prices, features, etc.
• The feature is expected to launch in 2 or 3 weeks.
• The Early Adopters' payment will help fund the development of this new feature, and in return they will receive a lifetime discount.
• From the moment the feature launches, you'll have a 14-day guarantee to test it. If you wish to cancel, you'll receive a 100% refund of the amount invested.

Price for Early Adopters

The price for Early Adopters will be ~R$997/month~ for R$497/month.

This price will be limited to 10 Early Adopters.

Click here to become an Early Adopter of Brand Customization:

buy.stripe.com/bIY2bc1KZ7CU2zK4gs (Or click "Learn More")

Just a reminder that once we reach 10 Early Adopters we will disable the link and reopen it when the feature launches

You may notice that some colors and the NicoChat logo have changed! I hope you like this new look!

SolarMarket is the biggest and best automation platform for solar integrators. Size systems, generate proposals and quotes for Solar Energy.

Now available in NicoApps

System for Vehicle Dealerships · Vehicle Management.
Now available in NicoTools

Scheduling management and CRM for dentistry.

Now available in Ready-Made Templates and in NicoApps

New Integration: NicoChat + ZapSign 🚀

We are thrilled to announce the new NicoChat integration with ZapSign, taking document automation and electronic signatures to a whole new level!

What does this integration offer?

🔹 Automatic Document Sending: Send documents or data to a template already registered in ZapSign directly from the NicoChat flow. Automate document generation in a practical and efficient way.

🔹 Signer Registration: Automatically register signers, their qualifications, and signing methods, all within the NicoChat flow.

Now available in NicoApps.

We've updated the Asaas integration and released a new app. To keep using it, you need to install the new app, since the old one is no longer available.

Apresenta.me is a complete real estate management platform that offers tools for property management, financial control, and integration with real estate portals and social networks. Now, with the NicoChat integration, you can automate lead management directly in this system, making communication and contact tracking more efficient.

Now available in NicoApps

This is an exclusive feature for WhatsApp Cloud!

You can now see all the data, such as how many messages were sent and received, how much it cost, and what type of template message was used, all in your NicoChat dashboard.

You can find the settings under Content -> WhatsApp Conversations.

NicoTools version 2.7 comes with several updates and new features, designed to improve the efficiency and usability of the system. Here are the main highlights of this version:

🚀 New Features

Get Agent's Last Interaction: 💬

• It is now possible to return the last message sent by an agent, the agent's name, and the time elapsed since the message was sent, in seconds and minutes.
• This feature is particularly useful for systems like WhatsApp, allowing that if an agent has been chatting in the last five minutes, for example, the bot won't start, letting the agent continue the interaction.

Export Contact Tags: 📤 🏷️

• Text Format: Tags can be exported separated by commas, making it easy to import into spreadsheets.
• Array Format: Tags can also be exported in array format, useful for checks and analysis.

Insert Tag Lists into a Contact: 🔽 🏷️

• A new action that lets you insert tag lists into a contact, using tag names separated by commas.

Export Contact to Another Channel (Beta): 📩

• It is now possible to export the complete contact to another channel, including name, phone, email, contact data, custom fields, and tags.

Note: Custom fields and tags must have the same names in both channels.
This feature is in beta, and we look forward to your feedback.

🐞 Bug Fixes

• Custom Fields Fix: Fixed the bug where custom fields did not appear to be updated in the "Edit a Contact Field" action in NicoChat.

⬆️ Improvements

• Text Splitting: Improved the text splitting system, adding the option to prevent emojis from being left alone in a message.
• Create Contact: It is now possible to set First Name and Last Name on a newly created contact.

Thank you all for continuing to use and support NicoTools. We are always working to bring you improvements and new features.

You can now set different colors for labels. Remember that labels work like tags, but are shared across all bots in the workspace.

If you need help with an account issue, bugs, affiliates, etc., open a ticket in the ⁠🆘・ticket channel inside Discord

It's not a channel for asking general questions, it's only for tickets about specific individual requests.

We officially announce the integration with Greenn!
We're happy to announce NicoChat's new integration, Greenn! With this integration you can fire triggers based on events within Greenn! Since Greenn doesn't offer an API for integration*, the NicoApp serves to organize the events that arrive from the platform!

Follow the step-by-step guide in the documentation, don't skip any step, so the integration can work flawlessly!

*it does have an API key, but as informed by their support, they have no possibility of integration via API

Click See More to learn how to integrate

You know when an error pops up and you don't know how to fix it? Now there's documentation with all the common errors and their solutions!

Manage support with real-time management of indicator agents.

From now on, we'll call the former "Agents" "Collaborators".
There was a lot of confusion about what agents were, so to make it easier, we'll now call them "Collaborators"

The plans will remain the same, only the naming changes

For those of you who ask to pause automation for longer, you now have the option to pause for up to 1 year!

New feature released!
For each member, you can define access to different sections/resources of the workspace.
This feature will give you maximum flexibility to grant the appropriate access to any of your team members.
You can have more precise control over your team members' access.

Usage examples:
Remove your clients' ability to create new workspaces (those clients who like to tinker with everything)
Give custom access to statistics and remove access to bots
Remove tabs you don't use so your team can focus on what matters

Enjoy!

Now in the NicoChat documentation we'll have all the native NicoApps to make integrating and using these apps easier. We're in the process of developing all the documentation, but several are already ready.

If you want to send a specific message to one of your agents, you can send it on any channel (Example: If you're on Instagram, you can use the WhatsApp QR Code channel to send it)

Then you can send a message like: Customer {{first_name}} waiting for contact, to your salesperson's phone.

New template with function call in NicoChat

• Integrate with Google Sheets before installing.
• To use audio, connect with Cloudinary

Everyone probably knows it, but eNotas is a system for issuing electronic invoices for services or products. Now integrated with NicoChat, you can issue and cancel invoices straight from your flow!
Enjoy 🙂

Clint is a CRM widely used by many companies in Brazil! That's why we integrated it into NicoChat, allowing you to create, edit, get, and delete contacts and deals from the system.
Enjoy 🙂

The following NicoTools requests used to require an API Key to work:
Update Profile Picture
Update a User Field
Start Flow for a Bot User
Get Bot User
They won't need it anymore!

The goal of these functions is to create, modify, and send flows to contacts on a different Channel. Now, within the action, you can select which channel you want to edit and it will work smoothly, with no need to get an API key anymore.
For those already using these actions, it's a good idea to review them over the next few days. I tried to update everything without causing any disruption for those using the current version, but it's worth reviewing to make sure everything is correct.
One advantage is that the update profile picture template will be much easier to install now 🙂

Now in NicoTools there's an action to take a text and isolate a piece of data, for example:
"Hi! My name is Nicola! How are you?"
Isolating the Name: "Nicola"

Scraptio is a hassle-free way to collect text from websites, incredibly easy to use. Very straight to the point: you provide the site, and it returns the site's text! Great for anyone who wants to do Scraping in automation.

The pricing is very affordable:
Free up to 30 requests
$3 up to 500 requests
$9 up to 10,000 requests

Easy to set up!
You just need the Assistant ID to download the template!

Happy to announce another integration for NicoChat. Dify is a system similar to Chatbase, Re:tune, etc., with a few extras.

Some advantages of Dify:
Multiple AI models to work with
Ease with Function Call
Ease with training
It's OpenSource

You can set up Dify on your domain and add it to your NicoChat. The integration template is already available

We're excited to share an amazing update: now, in NicoChat, you'll find an :info: with additional information about each feature. In this "tooltip", you'll get:
Quick tips
A link to the full documentation of the tool (via the Learn More button),
And, when available, a tutorial video.

We hope this makes navigating NicoChat easier for you. We're looking forward to your feedback on this update.

Workspace owners now have an additional tab in the workspace settings called "Audit Logs"
This allows the workspace owner to see all changes made by each user, with the ability to filter by User, Action, and Subject!
Logs are stored for two months

To install it, you need to get an API key from your WhatsApp bot, which you can obtain in the menu where your name appears in the top right corner.
You can find the template in the Ready-Made Templates tab.

This week we also integrated with Zaia, for those who haven't seen it yet. The live session I did with Alexandre is recorded on the YouTube channel.

New integration with NicoChat
I'm happy to announce yet another NicoApp (MiniApp), integrating Cademí with NicoChat 🚀