Make Phone Call
As with the SMS notification, a phone number is required to make a phone call. Here is how to add a phone number.
You also need to create a voice flow connected to that phone number; otherwise, your Voice Bot will not know what to say.
Reference payload
The reference payload is used to pass a message to the Voice Bot.
For example, set the payload to "support" here, in the notification action, and in your voice flow:
Go to the start step of your main flow and save the reference payload in a custom field.
Note
TIP — You can pass a JSON variable in the reference payload, but you need to encode it in base64 first and decode it afterwards. See the base64 operations in Set Custom Field.