Flow Builder/Steps (Nodes)/Send Message Step/Message types by channel

Message types by channel

Different social channels support different message types. Below is the list of social channels and the message types each one supports.

2026-08-12

Messages

Question

Facebook Messenger

Cards; image; audio, video, file, location, product, shopping cart, dynamic content; delay; Facebook comments; one-time notification, recurring daily; recurring weekly; recurring monthly

Text, number, email, URL, phone number, date, date time, multiple choice, image, audio, video, file.

Instagram

Text, cards, image, dynamic content, product, shopping cart, for each, delay

Text, number, email, URL, phone number, date, date time, multiple choice, image, audio, video, file.

Text, cards, image, sticker, audio, video, file, location, dynamic content, product, shopping cart, for each, delay

Text, number, email, URL, phone number, date, date time, multiple choice, image, audio, video, file, location

Google Business Messenger

Text, cards, image, audio, video, file, location, dynamic content, product, shopping cart, for each

Text, number, email, URL, phone number, date, date time, multiple choice

Slack

Text, cards, image, audio, video, file

Text, number, email, URL, phone number, date, date time, multiple choice, image, file

SMS

Text, image

Text, number, email, URL, phone number, date, date time, multiple choice

Voice

Text, audio

Speech, DTMF, record, transfer, payment

WeChat

Text, image, audio, video, file, wx_news, mini card

Text, number, email, URL, phone number, date, date time, multiple choice, image, audio, video, file, location

Text, cards, image, sticker, audio, video, file, location, dynamic content, product, shopping cart, for each, template message, product catalog message

Text, number, email, URL, phone number, date, date time, multiple choice, image, audio, video, file, location

Intercom

Text, image, audio, video, file, location

Text, number, email, URL, phone number, date, date time, multiple choice, image, file

Jivo Chat

Text, image, audio, video, file, location

Text, number, email, URL, phone number, date, date time, multiple choice, image, file

Chatwoot

Text, cards, image, audio, video, file, location, dynamic content, product, shopping cart, for each

Text, number, email, URL, phone number, date, date time, multiple choice, image, file, audio, video

LINE

Text, cards, image, audio, video, location, dynamic content, product, shopping cart, for each

Text, number, email, URL, phone number, date, date time, multiple choice, image, file, audio, video, location

Viber

Text, cards, image, audio, video, file, location, dynamic content, product, shopping cart, for each

Text, number, email, URL, phone number, date, date time, multiple choice, image, file, audio, video, location

WebChat/Omni Channel

Text, cards, image, sticker, audio, video, file, location, dynamic content, product, shopping cart, for each, template message, product catalog message, Facebook feedback; one-time notification, recurring notification (daily, weekly, monthly)

Text, number, email, URL, phone number, date, date time, multiple choice, image, file, audio, video, location

Text, cards, image, audio, video, file, location, dynamic content, product, shopping cart, for each

Text, number, email, URL, phone number, date, date time, multiple choice, image, file, audio, video, location

Note: the TikTok (Beta) channel is also available — see the dedicated "TikTok (Beta)" page for the message and question types supported specifically by this channel.