TikTok Comment Created
The TikTok Comment Created trigger fires automatically whenever someone comments on a video published on a TikTok Business account connected to your workspace in NicoChat.
Automate replies and interactions with comments on TikTok
The TikTok Comment Created trigger fires automatically whenever someone comments on a video published on a TikTok Business account connected to your workspace in NicoChat.
With it, you can build smart automations to analyze, reply to, like, hide, or log comments, integrating TikTok directly into your support and marketing routines.
📍 Where to find it
In the NicoChat panel:
Automation → Triggers → TikTok → TikTok Comment Created
⚙️ How it works
As soon as a new comment is created on one of your videos, TikTok sends a Webhook with all the relevant information about the comment.
This payload is processed automatically and can be used inside the flow to:
- Trigger automatic replies
- Save comment data to the contact profile
- Run actions via the TikTok API (like, reply, hide, delete, etc.)
🧩 Payload structure (real example)
When the trigger fires, the Webhook Payload received has the following format:
{
"video_id": "7563630498665286919",
"comment_id": "7565885427316507448",
"parent_comment_id": "0",
"text": "Quero",
"username": "nicola.nicochat",
"display_name": "nicola.nicochat"
}
📘 Field descriptions
🧠 Practical automation example
Goal: Reply to comments automatically with AI.
Suggested flow:
- Trigger: TikTok Comment Created
- Action: “Get Video Info” via TikTok API
- Action: “Generate reply with AI” (using the comment text + the video caption)
- Action: “Reply Comment” (send a contextualized automatic reply)
💡 Example result:
A user comments: “I want to know the price”
→ The flow identifies the video “Nike Air Blue Sneakers”, looks up the product information and replies automatically:
🧾 Fields available to save
In the trigger editor (as shown in the image), you can save comment information directly into contact fields in NicoChat.
Recommended fields:
- Webhook Payload – saves the complete JSON with all the data
- Video ID – saves the video identifier
- Comment ID – saves the comment identifier
- Parent Comment ID – saves the parent comment identifier
This data can be reused in future flows, API queries, or external integrations (e.g., Supabase, Sheets, CRM, etc.).
🎯 Use case example
⚙️ Supported TikTok API actions
After the trigger, you can use specific TikTok actions available in Advanced Actions → TikTok API:
⚠️ Current limitations
🧭 Best practices
- Use AI to generate contextualized replies, avoiding generic messages.
- Use the Webhook Payload field to store logs and build reports.
- Add conditional filters to trigger different replies depending on the comment content.
- Always test the trigger with public videos from your Business account before publishing automations to production.