Flow Builder/Automation/Triggers/Order Paid / Placed / Processed / Shipped / Completed / Cancelled / Refunded (Trigger)

Order Paid / Placed / Processed / Shipped / Completed / Cancelled / Refunded (Trigger)

We will walk you through setting up triggers for the various order statuses in NicoChat and creating the corresponding automated responses. By following these steps, you will organize your order management better and improve communication with customers.

2026-08-12

Setting up triggers for order statuses

We will show you how to set up triggers for different order statuses and respond with specific flows according to the status. Here is the step-by-step:

1. Adding a new trigger

You can set up triggers inside a flow or through the Automation tab.

a. Inside a flow

Navigate to the desired flow.
Add a new trigger.
Select the appropriate order status from the available options, such as "Order Paid", "Order Processing", "Shipped", "Completed", "Cancelled" and "Refunded".

b. Automation tab

Go to the Automation tab.
Click "Triggers".
Select "New Trigger" in the top right corner.
Choose any of the order statuses.

2. Redirecting order statuses to a specific flow

We recommend redirecting all order statuses to a single flow and, inside it, using conditions to send customers the appropriate follow-up message.

Example flow: starting an order

Let's walk through an example flow in which an order is placed and status updates are triggered.

Step-by-step process

Preview the flow:

Start by previewing the e-commerce ordering flow. Place an order for a product, such as a graphics card.

Place the order:

Enter the required details and click "Place Order".

Order confirmation:

You will receive a message confirming your order and stating that updates will be sent as it progresses.

View the order details:

In the E-Commerce tab, you can see the new order, including the product details and the price.

All the Order information is stored in the JSON variable ORDER, where you can access it.

Order status updates:

Processing: Update the status to "Processing" and save. You will receive a message stating that your order is being processed and that you will be notified when it is ready to ship.
Shipped: Change the status to "Shipped" and save. A message informs you that your package has been shipped and provides the tracking information.
Completed: Set the status to "Completed" and save. A confirmation message thanks you for your order and expresses hope for future business.
Cancelled: Update the status to "Cancelled" and save. You will receive an apology and confirmation that the order has been cancelled.
Refunded: Change the status to "Refunded" and save. A message informs you that the refund has been processed and provides the estimated time for it to reach your account.