Talk to Human/Pause Automation

This document explains how to let users talk to your agent and pause the automation when needed.

Talk to Human/Pause Automation in the flow

• Pause Automation in the flow:

• At any point in the flow, you can offer users the option to talk to a human agent.
• This feature pauses the automation temporarily, allowing real-time human interaction.
• In the Action node -> Basic Actions -> Talk to Human/Pause Automation.

• Adding the pause from the LiveChat:

• You can also start a pause directly from the LiveChat interface.