WhatsApp Welcome Message

Step-by-step setup

Step 1: enable Welcome Messages on Meta

Before setting up the trigger in NicoChat, check that Welcome Messages are enabled in the WhatsApp Manager. This is done on the Meta website.

• Go to Meta Business Suite: log in to your Meta business account.
• Open the WhatsApp Manager: from the main dashboard, go to the WhatsApp Manager section.
• Turn on Welcome Messages: under the messaging tools, enable the Welcome Messages option. This setting allows your WhatsApp channel to send automatic greetings.

Step 2: set up the trigger in NicoChat

• Create a new trigger: inside your channel in NicoChat, go to Automation and select Triggers. Click + New Trigger and choose WhatsApp Welcome Messages from the list of available triggers.

• Configure the trigger: with the trigger selected, define the conditions and the SubFlow of your welcome message. These will be the first SubFlow messages a user receives when interacting with your channel for the first time.

Step 3: test the trigger

After setting up the trigger and enabling the welcome messages in the WhatsApp Manager, test the feature by starting a new conversation with the channel from a new contact, with no previous conversations in the WhatsApp app. Check that the welcome message is sent as expected.