Flow Builder/Live Chat/Chat Tools

Chat Tools

Inside a conversation in Live Chat, click the "+" icon in the top right corner to open the "Chat Tools" panel, with shortcuts to:

2026-08-12
  • Message Templates — create and send ready-made message sequences (text, wait, image, video, audio, file) with a single click while handling the conversation
  • Export Conversations (BETA)
  • Text to Speech (TTS) (BETA)
  • Edit/Delete Messages (BETA)

See the subpages above for the details of each one.