Conversation is Done / Pending / Invalid / Spam / Opened (Trigger)

Conversation Status - Triggers

We have different statuses for our live chats. Agents can change the chat status by marking the conversation as Opened, Pending, Done, or Invalid. We have a trigger for each of these statuses; whenever the status changes, the corresponding trigger will activate.

In the live chat, where to change the status:

Where to find the trigger:

On the left sidebar, go to Automation -> Triggers -> New Trigger. There you will find these triggers.

Conversation is Opened – Trigger:

This trigger will activate when a chat's status changes to Opened or when the chat is opened.

Conversation is Pending – Trigger:

This trigger will activate when a chat's status changes to Pending.

Conversation is Done – Trigger:

This trigger will activate when a chat's status changes to Done.

Conversation is Invalid – Trigger:

This trigger will activate when a chat's status changes to Invalid.