Conversation is Done / Pending / Invalid / Spam / Opened (Trigger)
We have different statuses for our live chats. Agents can change the chat status by marking the conversation as Opened, Pending, Done, or Invalid. We have a trigger for each of these statuses.
Conversation Status - Triggers
We have different statuses for our live chats. Agents can change the chat status by marking the conversation as Opened, Pending, Done, or Invalid. We have a trigger for each of these statuses; whenever the status changes, the corresponding trigger will activate.
In the live chat, where to change the status:
Where to find the trigger:
On the left sidebar, go to Automation -> Triggers -> New Trigger. There you will find these triggers.
Conversation is Opened – Trigger:
This trigger will activate when a chat's status changes to Opened or when the chat is opened.
Conversation is Pending – Trigger:
This trigger will activate when a chat's status changes to Pending.
Conversation is Done – Trigger:
This trigger will activate when a chat's status changes to Done.
Conversation is Invalid – Trigger:
This trigger will activate when a chat's status changes to Invalid.
