Flow Builder/Statistics (Flow Builder)/Conversations (Statistics)/Conversation Status Analytics by Channel
Conversation Status Analytics by Channel
This dashboard shows the distribution of conversation statuses in your workspace, with filters by channel and by agent.
Steps to access:
- In your channel, go to Statistics.
- Select Status in the left-hand menu.
- Use the channel (Facebook, Instagram, WhatsApp, WhatsApp API, Telegram, among others connected to the workspace), agent/agent group and period filters.
Tracked statuses
- Open
- Pending
- Done
- Spam
- Invalid
Available charts
- New vs. unreplied conversations.
- New vs. unsubscribed conversations.
- Conversations not assigned to any agent/group.
Usefulness
- Identify service bottlenecks by specific channel.
- Monitor the volume of unreplied or unassigned conversations.
- Compare the workload between agents/groups by channel.
If you need more assistance, send a ticket to support.