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Flow Builder/Statistics (Flow Builder)/Conversations (Statistics)/Conversation Status Analytics by Channel

Conversation Status Analytics by Channel

This dashboard shows the distribution of conversation statuses in your workspace, with filters by channel and by agent.

2026-08-12

Steps to access:

  • In your channel, go to Statistics.
  • Select Status in the left-hand menu.
  • Use the channel (Facebook, Instagram, WhatsApp, WhatsApp API, Telegram, among others connected to the workspace), agent/agent group and period filters.

Tracked statuses

  • Open
  • Pending
  • Done
  • Spam
  • Invalid

Available charts

  • New vs. unreplied conversations.
  • New vs. unsubscribed conversations.
  • Conversations not assigned to any agent/group.

Usefulness

  • Identify service bottlenecks by specific channel.
  • Monitor the volume of unreplied or unassigned conversations.
  • Compare the workload between agents/groups by channel.

If you need more assistance, send a ticket to support.