Registering the Line Business account
Connecting the Line Business account to NicoChat is a somewhat difficult task. This guide provides the step-by-step process to register and access the Messaging API information.
Before you start, one important point is worth clarifying: to connect your Line account to NicoChat, you do not need any NicoChat webhook information.
There are two options for creating the Line Business account.
1- Use an existing Line account
2- Use an email
If you already have a Line account, you can sign up through it. In this guide, we will sign up with an email.
Enter a valid and active email address, because Line will send you a sign-up link so you can complete the registration.
This is what the Line email looks like. Click “Continue” to proceed with the registration.
The next screen will ask for:
1- Name
2- Password (6 to 12 half-width letters, numbers and symbols)
3- reCAPTCHA verification
After entering the required data, click “Sign Up”.
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The next screen shows the sign-up information before the account is created. Review the data and change whatever is necessary; if everything is correct, click “Sign up”, as shown in the image.
Congratulations, your Line Business account has been created. Click “Continue” to access the account.
In the Line Official Account Manager dashboard, you need to create a Line Official account. Click as shown in the image below (highlighted in red).
On the next page, fill in the registration of your Line Official account. The following information will be requested:
1- Account name
2- Email (your email should already be registered)
3- Business Name
4- Industry
4.1- Main industry
4.2- Subindustry
After filling in the data and submitting the form (page one), the next page shows the information for confirmation. After reviewing it, click Submit, at the bottom of the page, as shown in the image below.
Your Line Official account has been created.
On the home screen, click Automatic responses, because automatic responses are enabled by default.
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Click “Disable” to turn off automatic responses.
A confirmation pop-up will appear; click “Disable”.
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In your Line Official account dashboard, click “Settings”, in the top right corner, to access the Messaging API information.
On the “Settings” page, open the “Response settings” option, on the left of the screen. Check that the “Response mode” is set to “Bot”.
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On the Account Settings page, the Messaging API information is on the left side of the screen, as shown in the image below:
In all new registrations, the Messaging API is disabled by default and needs to be enabled. To enable it, click the green “Enable Messaging API” button.
The “Register developer information” window will appear. Enter the developer data and, when you are done, click the “Agree” button at the bottom of the window.
The “Register developer information” window will appear. Enter the developer data and, when you are done, click the “Agree” button at the bottom of the window.
After clicking “Agree”, the next screen shows the information you entered for confirmation. Click “Ok” to proceed with enabling the Messaging API.
Now you will be asked for the name of the company or person who will manage this account. Enter “NicoChat” as the new developer, as shown in the image below, and click “OK” to continue.
On the next screen, the following will be requested:
1- Privacy Policy
2- Terms of Use
If you have your own links, you can provide them; you can also use the NicoChat links, which are in the site footer. They are also indicated below:
After entering the required information, click “OK”, at the bottom of the window.
The next screen shows the information for confirmation. If it is correct, click “OK”, at the bottom of the window.
Many users get confused when they reach the Messaging API screen after completing the activation. This happens because the Line setup in NicoChat requires the following information to connect the Line account to the Line Chatbot:
1- Channel Id
2- Channel Secret
3- Channel Access Token
The Messaging API screen displays the “Channel ID” and the “Channel secret”, and has an empty Webhook field.
After we complete the registration and connect the Line partner account to the NicoChat Line Bot, the NicoChat webhook link will appear here automatically.
In this step, we continue with the registration to obtain the Channel Secret, which completes the NicoChat requirements.
Click “What is the Messaging API”, as shown in the image above (highlighted in red). A new tab will open. You will notice that the domain changed from “manager.line.biz” to “developers.line.biz”.
In the new tab, click the “Start now” button, as shown in the image below (highlighted in red).
A new page will open asking for some more information. Don't worry: just ignore that form and click the admin account you created in Line. This information is on the left side of the screen, as in the image below (highlighted in red).
The next page shows the developer profile we created while enabling the Messaging API. Click the developer profile.
The developer profile has several tabs to manage the Line account. That is where we will find our information.
On the “Basic settings” tab, the first section brings the Basic information, where our “Channel ID” is.
On the “Basic settings” tab, right at the bottom, the second to last option is the “Channel secret” key.
To obtain the “Channel access token”, we go to the Messaging API tab, at the top. It is the second tab, after Basic settings.
The channel access token is at the bottom of the Messaging API tab. To access the key, click Issue, as shown in the image below (highlighted in red).
After clicking “Issue” to generate the channel access token, the screen will look like this.
Copy the three keys from the developer profile, following the steps above, and enter this data in NicoChat when creating a Line Chatbot. The information should look like this.
Click “Add”, in the bottom right corner, to link your Line Business account to your NicoChat account.
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Now that we have connected the NicoChat Line Chatbot to the Line Partner account, let's open the Line Partner account once more and check the NicoChat webhook, to make sure the Line Chatbot works perfectly.
If we skip this step, the Chatbot will not work.
The NicoChat webhook information can be checked in the Line Developer Portal that we created to access the Channel Access Token. (see the image below)
- #1 Click to verify the connection
- #2 Enable the “Use webhook” option to allow communication between Line and the NicoChat Chatbot.
Now you can create the Line Chatbot and interact with your customers.
If you need more help, talk to the NicoChat community or contact NicoChat.