Error: Card Payment Not Supported (WhatsApp)
When trying to use WhatsApp native payments (Pix, boleto, card or payment link — see the page "WhatsApp Native Payments for BRL Accounts"), an error from Meta may appear.
Cause
This error is usually related to the combination of the account currency (BRL) and the status of the Business Portfolio/Business Manager on Meta. The card method inside the WhatsApp native payment flow has additional eligibility requirements from Meta that not every BRL account meets automatically — even when Pix and boleto are already enabled.
What to check
- Confirm that the Business Manager linked to the number is verified (not just with the WhatsApp account connected, but with business verification completed).
- Check whether the WhatsApp native payments account has the "Active" status in WhatsApp Manager, and not just "Pending".
- Confirm that the currency configured in the account is BRL and that there is no restriction flagged in the payments section of WhatsApp Manager.
What to do
This is a block on Meta's side (account eligibility for the specific card method), not a flow configuration failure in NicoChat. If the items above are already correct and the error persists, you need to open a ticket with Meta support to check the account's eligibility for card payments inside WhatsApp. In the meantime, the other methods (Pix, boleto and payment link) can still be used normally.