NicoChat App Resources

• Assign the conversation to yourself or to team members and create your own ticketing system. It integrates directly with the flow builder, through the “assign team member” action.
• Easy to pause and resume the automation, easy to switch between the inbox and the done folder, so you always keep track of the tickets.
• Re-engagement with your customer: you can send template messages, SMS or e-mail to reach customers who are outside the 24-hour window.
• Easily manage contacts: you can see all contacts from different social channels in one place, filter the contacts based on tags, custom fields or channels and even edit the user's tags or custom fields.
• Push notifications: you can easily enable or disable push notifications, and also select your preferred ringtone, so you are always in touch with your contacts.

We will go over the details one by one.