Integrations/Integrations/Live Chat Integrations/Go High Level (GHL) LiveChat

Go High Level (GHL) LiveChat

NicoChat now lets your users integrate Go High Level as a live chat portal. This not only gives agents more flexibility and comfort, it also expands the access of the Go High Level audience to channels it does not support natively.

2026-08-12

The live chat feature works with every channel NicoChat supports. Each channel's limitations (such as the 24-hour limit of Meta channels) still apply the same way.

Integration of Go High Level with NicoChat

On your dashboard, click the Integrations tab. Scroll down until you see “GoHighLevel” under the live chat tab. Connect your Go High Level account here.

You can also establish the connection from the Integrations tab: scroll until you see the CRM tab and connect your Go High Level account under GoHighLevel V2.

Attention
The live chat feature only works with GoHighLevel V2.

After connecting the account, open the channel you want to connect. Scroll down and select the Settings tab in the side menu. Click the Live Chat tab. Scroll down until you see “Live Chat Integration” and select “GoHighLevel” from the drop-down menu.

Transferring the flow from bot automations to live chat

To transfer the flow from NicoChat automation to live chat in Go High Level, you need to use two actions together:

  • Talk to Human/Pause Automation (mandatory)
  • Live Agent Notification (optional)

Used in sequence, these two actions first stop the bot automation from going further and then transfer to the agent in the Go High Level live chat portal.

Attention
It is better to collect the email and the phone before transferring the flow to Go High Level, so that you keep access to the contact or user even after the 24-hour period ends.
Also, when the contact is created in Go High Level, the user's phone and email are synced to Go High Level.
Note
If the user does not exist in Go High Level yet, they will be created; if they already exist, only the contact is updated with the relevant information.

System Bot Commands

These are the commands you can type in the Go High Level live chat portal to get relevant information about the user or the automation status.

Command
Function
Command
Function
/bot pause
Pauses the bot automation for 30 minutes
/bot pause [duration]
Pauses the bot automation for the number of minutes given (for example, “/bot pause 20” pauses the automations for 20 minutes).
/bot resume
Resumes the bot automations; in practice, it hands the flow back to NicoChat.
/bot status
Shows the current status of the conversation inside NicoChat.
/bot status [status]
Moves the conversation with the user inside NicoChat to a folder (such as Done, Spam, Open etc.)

If you are replying to the customer and get the notice that the user is outside the 24-hour window, use the SMS or the email built into Go High Level to reach out to them.