Tags

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Create tag

In your workspace, go to “Tags” in the left sidebar.

This is where you manage your tags.

TIP - You can also create a tag by typing in a new tag name and clicking it, anywhere you can add a tag.

Add/remove tag

In the Action step, click "Flow Actions" to see the "Add Tag" and "Remove Tag" options.

Use a tag in the Condition step

Use the Condition step to route users with different tags to different steps.

Use a tag in LiveChat

You can also manually add, remove, or check the tag of each user in "LiveChat", in the left sidebar.