Flow Builder/Settings (Flow Builder)/General (Settings)

General (Settings)

To access the General Settings panel in NicoChat, follow these steps:

2026-08-12

How to access the general settings panel

To access the General Settings panel in NicoChat, follow these steps:

  • Enter your channel: navigate to the channel you want to configure.
  • Go to "Settings": in the left sidebar menu, click "Settings".
  • Select "General": within "Settings", click the "General" option.

Note: only the workspace owner can change this setting.

See the image below for visual guidance:

Contact limit

  • Description: sets the maximum number of contacts. If the value is 0, there is no limit.
  • Access: only the workspace owner can change this setting. Anyone who does not see this option is not the workspace owner.
  • How to configure:
    Go to the "Contact limit" section. Use the "+" and "-" buttons to adjust the limit. Click "Save" to save the changes.

Automatic cleaning of contacts

  • Description: automatically removes the contacts that do not interact within the defined period. If the value is 0, there is no cleanup.
  • How to configure:
    Go to the "Automatic cleaning of contacts" section. Set the number of days after which inactive contacts will be removed. If needed, add specific conditions (for example, delete contacts with certain tags). Click "Save" to save the changes.

Notes:

  • If no specific condition is set, contacts will be removed based on the date of the last interaction.

Paused Bot Automation Option

  • Description: defines the behavior of automations and messages while the conversation is paused.
  • How to configure:
    Go to the "Paused Bot Automation Option" section. Select one of the options:
    Messages from agent, trigger and smart delay will be sent: during the pause, the smart delay and the triggers keep working. Only messages from agent will be sent: during the pause, only the messages from the agent are sent; all automations, triggers and smart delays are stopped. Click "Save" to save the changes.

Bot Start Flow

Attention
Ideally, set the default flow in Keywords.