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Instagram

First, you need an Instagram business account. To switch from a personal account to a business account, follow steps 1, 2 and 3 in the screenshot below and choose "Business":

2026-08-12
How to connect with Facebook and Instagram - NicoChat
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First, you need an Instagram business account. To switch from a personal account to a business account, follow steps 1, 2 and 3 in the screenshot below and choose "Business":

Next, connect your Instagram business account to your Facebook page. A Facebook page is required; if you don't have one, create a new page.

Go to “Settings” on your Facebook page, then “Instagram”, “Connect Account”.

The next step is to turn on “Allow access to messages” in your Instagram app. See steps 1 to 5 in the screenshot below: Menu - Settings - Privacy - Messages - Allow access to messages

Finally, let's connect your Instagram to NicoChat. Go to "Facebook" and "Reconnect" (yes, Facebook, not Instagram):

Continue with your own profile, or click "Edit Settings" if you have already linked your Facebook.

Attention
IMPORTANT - In the screenshot above, select ALL the Instagram business accounts you want to use, not just the ones in the current workspace.
Attention
IMPORTANT - Likewise, in the screenshot above, select ALL the Facebook pages you want to use, not just the page that connects to the Instagram account.

Grant all permissions and, after connecting, you will be able to see your Instagram flow in both "Facebook" and "Instagram":

Talk to the Instagram bot

Instagram does not support the preview feature, so to talk to your Instagram bot:

  • Search for your account name on Instagram or go to the Instagram section in the NicoChat dashboard and click the link below the bot name to visit your Instagram page
  • follow the account and click Message to start the conversation.